Based on the feedback from our recent Customer Satisfaction Survey, TechMania-Hosts has implemented several changes to how we run things at TechMania-Hosts. Below are just a few highlights:

You asked us..

  • To increase the maximum deposit of funds you can add into your account in a single transaction;
  • To increase the maximum credit balance you can have;
  • Increase the affiliate earning percentage;
  • Speed up the support reply times;
  • Bring back rewards

And here is what we are doing about it...
  • We have increased the funds and credit limits for all customers to the following:
    Minimum deposit: £5.00 GBP (Previously £10.00 GBP)
    Maximum deposit: £200.00 GBP (Previously £100.00 GBP)
    Maximum balance: £350.00 GBP (Previously £250.00 GBP)

  • We also increased the affiliate earnings percentage allowing you to earn even more from the affiliate program. Why not sign up?

  • In order to speed up the support ticket reply times we have taken on three new support operators; Emma (UK), Nathan (AU) and Rachael (UK). Which will be responding to tickets to assist customers. If they happen to reply to your ticket, drop them a welcome!

  • You can now earn points for certain actions you take on the site. Points are awarded based on making purchases and customer actions such as submitting reviews. Learn more about the Reward Points Program →

Don't forget to keep an eye out for this month's customer satisfaction survey which will be reaching you shortly. 

Thank you to all who participated!

Tuesday, September 24, 2013

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