I think I've been banned or blocked help?

It is possible that your IP address has been blocked or banned from our server for one of the following reasons (or another):

  • Too many failed login attempts to:

    • - A web page
    • - Your control panel
    • - FTP
    • - E-Mail
    • - Other resources

  • Too many connections to our server (i.e. intentionally or unintentionally have an unhealthy number of connections to the server)
  • Rapidly connecting to the server (i.e. suspect DoS attack, intentionally or unintentionally)
  • Spam Mail
  • Various other reasons
If you think you have been blocked, then you should wait a few minutes (as some blocks only last 5 minutes or so). After 10 minutes of still not being able to access your website, contact us through one of the multiple methods of support and we will look into it for you. 

It is extremely unlikely that you will be banned falsely. Sometimes, you may find that you were unintentionally doing something that may be damaging towards the server. For example, you may have been using a shifty FTP program to upload files to your website. Some FTP programs make a new connection to the server for each file they upload. If you're uploading a few hundred files then you may be opening hundreds of connections to the server in less than a minute (an unhealthy amount, similar to an intentional DoS).

As usual, if something is still unclear please feel free to contact us using one of the number of methods of support we provide.

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